Refund & Return Policy

Our Commitment

Every item on Salish Sea Crafts is handcrafted by San Juan Islands artisans. We want you to love your purchase. If something arrives damaged or doesn't match its description, we'll make it right.

Who Refunds You

Salish Sea Crafts is the merchant of record for every purchase on this site, whichever maker or gallery made or shipped your piece. Refunds are issued by Salish Sea Crafts to your original payment method; you never need to collect a refund from a maker or gallery.

This includes purchases made in person at a partner gallery: those are Salish Sea Crafts sales that the gallery hands over on our behalf. Gallery staff cannot issue refunds at the counter; they can pass your request to us, and Salish Sea Crafts decides every refund.

Eligible for Refund

• Items that arrive damaged or defective
• Items that are significantly different from their product description
• Items lost in transit (with shipping confirmation but no delivery)

You must contact us within 7 days of the carrier's delivery scan, or of the estimated delivery date if tracking never shows the package delivered (for example when it is lost in transit), to request a refund. Please include photos of any damage.

Not Eligible for Refund

• Custom or made-to-order items (unless defective)
• Perishable goods (food, candles that have been burned)
• Items returned after 7 days without prior approval
• Buyer's remorse or change of mind (these are handcrafted goods)
• Gift wrapping, once the item has been wrapped (the rest of the order follows the rules above)

Lost or Damaged in Transit

If a package is lost or arrives damaged, Salish Sea Crafts refunds you (items and their shipping) once you report it within the window above. You do not deal with the carrier or the maker: we file the carrier claim ourselves, with the shipper's help.

Shipping Charges

• Shipping is refundable only if your order has not shipped yet, or if its shipping label can be voided before the carrier's first scan. USPS can take a few days to confirm a voided label; the shipping part of your refund follows once it does.
• Once a package is in transit, its shipping is not refundable, except when the package is lost or arrives damaged.
• Refunds for lost or damaged packages, including their shipping, come from Salish Sea Crafts, not from the maker. We handle the claim with the carrier.

See our Shipping Policy for how shipping is charged.

How to Request a Refund

1. Email hello@salishseacrafts.com with your order number and reason for the request
2. Include photos if the item is damaged or defective
3. We'll review your request within 2 business days
4. If approved, your refund will be processed to your original payment method within 5-10 business days

Every refund, online or in store, is decided and issued by Salish Sea Crafts and goes back to the card or payment method you paid with. We do not give cash refunds or store credit.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please request a refund and place a new order.

Local Pickup and In-Store Purchases

For items bought in person at a partner gallery or picked up from a maker or gallery, please inspect them at handoff. Refund requests for in-store and pickup purchases must be made within 48 hours of the handoff: for an in-store purchase, 48 hours from the time you paid; for a pickup order, 48 hours from when you collected it. Email us with your receipt or order number and photos of any problem.

In-store purchases at partner galleries are paid by card only; approved refunds go back to that card.

Unclaimed Pickups

When a pickup order at a partner gallery is ready, we email you, and we send reminders after 7 and 21 days. If it has not been collected within 30 days, Salish Sea Crafts refunds the uncollected items to your original payment method and the piece goes back on the gallery's shelf.

Classes and Workshops

Your seat is reserved when you pay. Each class lists its own cancellation policy on its page; that policy decides whether and how much is refunded if you cannot attend. To cancel, email hello@salishseacrafts.com with your order number; class refunds are issued by Salish Sea Crafts under the class's stated policy.

Contact Us

Questions about a refund? Email us at hello@salishseacrafts.com.