Shipping Policy

How Shipping Works

Salish Sea Crafts is a marketplace for independent San Juan Islands makers and partner galleries. Each maker or gallery packs and ships the pieces it holds, and Salish Sea Crafts buys the postage. Your shipping cost is calculated at checkout and shown before you pay.

Shipping Rates

• Rates are live USPS rates, calculated at checkout for each shipper from where your piece ships to your address, based on the packed size and weight.
• The postage is rounded up to the next $0.50.
• Some makers and galleries add a handling fee for packing materials and time. It is shown at checkout and is never more than $3 per shipper.

Estimated rates: if we cannot get live USPS rates at checkout (for example during a carrier outage), a fixed estimated shipping charge set by the maker or gallery applies instead, and checkout marks it “estimated” before you pay. Shipments charged an estimated rate are not insured and do not require a signature, and the maker or gallery ships them with their own postage and enters the tracking number themselves; you get it by email once they do.

Shipping Options

• Standard: USPS Ground Advantage or Priority Mail, whichever is cheaper for your package.
• Faster: Priority Mail, offered when it is faster than Standard.
• Delivery estimates come from USPS and are not guaranteed.

Orders From Several Makers or Galleries

Items from different makers or galleries ship in separate boxes, each with its own shipping charge and its own tracking number. Your order may arrive in several packages on different days.

Insurance and Signature

• Shipments with more than $100 of items are insured. The insurance is included in the shipping price shown at checkout.
• Shipments with more than $250 of items require a signature on delivery.
• Neither applies to shipments charged an estimated rate (see Shipping Rates above).

Where We Ship

We ship to addresses in the 50 US states and Washington, DC, including PO boxes. We do not ship internationally, to military (APO/FPO/DPO) addresses, or to US territories.

When Your Order Ships

• Makers and galleries ship within 3 business days of your order, unless the listing states a lead time (made-to-order pieces show theirs on the product page).
• We email you a tracking link as soon as your shipping label is created.
• Island transit: packages leave the San Juan Islands by ferry, so add a day to the carrier's delivery estimate.

Gallery-Fulfilled Items

Some pieces are held at a partner gallery on the islands. Those are packed and shipped by the gallery holding the piece.

Gift Wrap

• Gift wrap is charged per item, at the price shown at checkout.
• The maker or gallery that packs your piece wraps it, and it ships wrapped inside the shipping box. Your gift message is printed on the packing slip.
• Gift wrap is not refundable once the item has been wrapped. See our Refund Policy.

Return Address on Your Package

Salish Sea Crafts is the shipper of record on every label we buy. The return address printed on the label is the address your package ships from: the maker's studio or the partner gallery.

Pick Up at a Partner Gallery

• When a piece is held at a partner gallery, checkout may offer free pickup there instead of shipping.
• We email you when your order is ready, which is only after gallery staff have set it aside for you. Please wait for that email before you visit.
• Inspect your piece at the counter. Problems must be reported within 48 hours of pickup (see Local Pickup and In-Store Purchases).
• We send reminders after 7 and 21 days. Orders not collected within 30 days are refunded and the piece goes back on the gallery's shelf (see Unclaimed Pickups).

Local Pickup and Oversize Items

• Some makers and galleries offer free local pickup on the San Juan Islands. If it is available, you will see it as an option at checkout. The same 48-hour inspection rule applies to pickups from a maker.
• Pieces too large or heavy to ship by USPS are available for pickup, or you can message the maker to arrange a shipping quote.

Address Accuracy

Please check your shipping address at checkout; an accurate address is your responsibility. If a package is returned as undeliverable because the address was wrong or incomplete, we can re-ship it at your cost or refund the order less the original shipping.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, email us at hello@salishseacrafts.com within 7 days of the carrier's delivery scan (or of the estimated delivery date if tracking never shows it delivered). Include your order number and, for damage, photos of the box and the item. Salish Sea Crafts refunds you and handles the claim with the carrier. See our Refund Policy for details.