Terms of Service

Draft prepared by Salish Sea Crafts; counsel review pending. This version takes effect on October 10, 2026. It is not legal advice to you; when a reviewed version is published it will carry a new version date and you will be asked to accept it again.

These Terms of Service (the "Terms") govern your use of salishseacrafts.com, the partner websites that run on it, and every purchase made through them. Salish Sea Crafts ("SSC", "we", "us") is operated by Fizzgig, LLC in the San Juan Islands, Washington. Our Shipping Policy, Refund Policy and Privacy Policy are part of these Terms. Makers who sell through SSC also accept the Maker Agreement, and partner galleries accept the Gallery Partner Agreement.

1. Accepting these Terms, electronic records and versions

• You must be at least 18 (or the age of majority where you live) to buy, sell or hold an account.
• You agree to receive these Terms, agreements, receipts, statements and other notices electronically, by email or on the site, and that checking an acceptance box has the same effect as signing.
• Every version of these Terms has a version date. When you accept at checkout, at sign-up or on an agreement screen, we record the version, a fingerprint (hash) of the exact text shown, the time, your IP address and your browser. Every checkout records a fresh acceptance of the version in effect for that order.
• We may change these Terms by publishing a new version. Registered sellers are told by email, and you will be asked to accept the new version the next time you check out or open a seller tool. An order already placed stays under the version accepted for it.

2. Accounts and guest checkout

You may browse without an account. An account is needed to keep a registry, message makers, sell, or work for a partner gallery. When you register you agree to give accurate information, keep your sign-in private, tell us about any unauthorized use, and accept responsibility for activity on your account. We may suspend or close accounts that break these Terms, act fraudulently or harm the community.

Guest checkout. You can buy without an account. You give a name and an email address; we send your receipt and a private order-lookup link to that address. Anyone who has the link can view the order, so keep it to yourself. Guest order details are kept as set out in section 11.

3. Marketplace rules

Buyers agree to give accurate delivery and payment details, to communicate respectfully with makers, galleries and our team, and to use the site lawfully. Makers list only work they make themselves and describe it accurately, as the Maker Agreement sets out. Partner galleries handle consigned work and in-person fulfilment under the Gallery Partner Agreement.

4. Purchases and payment

• SSC is the seller. Salish Sea Crafts is the merchant of record for every sale made on this site, on a partner website, or at a partner gallery's counter. Your contract of sale is with SSC. The maker made the work; the maker or a partner gallery fulfils the order on our behalf.
• Prices are in US dollars. The checkout total shows item prices, shipping, any gift wrap or disclosed handling fee, and sales tax. We may correct an obvious pricing error; if we find one after you have paid, we contact you first and refund you if you choose not to go ahead.
• Payments are processed by Stripe. Your order is confirmed when payment succeeds.
• Checkout hold. Starting checkout holds the items in your cart for 30 minutes. If payment is not completed in that time the hold ends, the unpaid order is cancelled, and the items may sell to someone else.
• What sellers pay and when they are paid is set out in the Maker Agreement and the Gallery Partner Agreement.

4a. Sales at partner galleries

• Some work is held on consignment at partner galleries. Whether you buy it online for pickup or shipping, or in person at the gallery, SSC is the seller and the gallery acts as SSC's fulfilment agent.
• The gallery, not SSC, holds and insures consigned work and is responsible for it while it is in the gallery's custody. SSC holds no inventory.
• In-store purchases are paid by card only. Partner galleries do not take cash for SSC sales.
• Inspect at handoff. For in-store purchases and every pickup, whether at a gallery or from a maker, please check your item when you receive it. Report damage or a problem within 48 hours of handoff.
• Refunds for in-store and pickup purchases are decided and issued by SSC, to the original card. Gallery staff cannot issue refunds; they can pass your request to us.

4b. Sales tax

SSC collects and remits Washington sales tax as a marketplace facilitator (RCW 82.08.0531) on every sale, including sales at a partner gallery's counter. Tax is calculated by Stripe Tax from where the order is delivered or picked up. Each seller receives a monthly gross-sales report by the 15th of the following month. Sellers remain responsible for their own income tax and business and occupation (B&O) tax.

4c. Classes and workshops

• Booking a class reserves your seats on the chosen session when you check out. Orders that include a class are paid by card.
• We collect each attendee's name, and an email address if you give one, and share them with the class host so they can run the class.
• Cancellation follows the policy stated on the class listing. Class refunds are issued by SSC: contact us rather than the host. If the host cancels a session, SSC refunds the seats booked on it.

5. Shipping, pickup and risk of loss

• Shipping is calculated at checkout from live USPS rates for each shipper (a maker or a partner gallery), rounded up to the next $0.50, plus any handling fee the shipper discloses (at most $3 per shipper). Items from different shippers ship separately, with one shipping charge per shipper.
• We ship by USPS to the 50 US states and Washington, DC, including PO boxes. We do not ship to US territories, military (APO/FPO/DPO) or international addresses. Oversize items are offered for pickup or by a quote we arrange through messaging.
• When live rates are on, SSC buys the shipping label and is the shipper of record. The return address printed on the label is the ship-from address of the maker or gallery sending your item.
• Orders ship within 3 business days unless the listing states a longer lead time. On a label SSC buys, items with a declared value above $100 are insured and items above $250 need a signature on delivery.
• Risk of loss. SSC and the shipper bear the risk of loss until your order is delivered. If a package is lost or arrives damaged, tell us within 7 days of the carrier's delivery scan (or of the estimated delivery date when tracking never shows delivery); SSC refunds you and handles the carrier claim.
• Estimated rates. When live rates are unavailable, an estimated shipping charge applies: checkout shows it, and that is the shipping you pay, with no later surcharge. That shipment is not insured or signature-required, and the shipper (the maker or gallery) buys the postage and sends you the tracking number.
• Pickup at a partner gallery. We email you when your order is set aside and ready, never before. We remind you after 7 and 21 days. An order not collected within 30 days is refunded and the item goes back on sale.
• Pickup from a maker follows the arrangements on the maker's listing and the same 48-hour inspection rule.

6. Returns and refunds

Refunds depend on what your order contains; the Refund Policy has the details. In short:

• Shipped items: refunded if they arrive damaged, defective, significantly different from the listing, or are lost in transit, when reported within 7 days of the delivery scan (or estimated delivery). Custom, made-to-order and perishable items are refunded only if defective. Handmade work is not returnable for change of mind.
• Shipping charges: refundable only if the order has not shipped or its label can be voided before the carrier's first scan; not refundable once in transit, except for loss or damage.
• In-store and pickup purchases: inspect at handoff and report problems within 48 hours.
• Gift wrap is not refundable once the item has been wrapped.
• Classes: per the cancellation policy on the listing, refunded by SSC.
• Every refund comes from SSC to your original payment method; you never collect a refund from a maker or gallery.

7. Intellectual property

Site content, including text, graphics, logos and software, belongs to SSC or its licensors. Makers keep ownership of their work, photos and descriptions. By listing on SSC a maker grants SSC a non-exclusive, royalty-free licence to display and promote those listings on this site, on partner websites, in the display case of a partner gallery that holds the maker's work, and in SSC marketing. Where a maker consigns work to a gallery, the gallery's display and social-media use follows the consent in that maker's consignment agreement. You may not copy or reuse site content without permission.

8. Limitation of liability

To the fullest extent the law allows, SSC is not liable for indirect, incidental, special, consequential or punitive damages arising from your use of the site or any purchase. Our total liability for any claim is limited to the amount you paid for the order the claim concerns. We do not promise that the site will be uninterrupted or error-free. Nothing in these Terms limits rights you have under consumer protection law that cannot be limited.

9. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law rules. Please contact us first so we can try to resolve any problem informally. Disputes that cannot be resolved that way are decided exclusively by the state or federal courts for San Juan County, Washington.

10. Indemnification

You agree to indemnify and hold harmless SSC and its owners, staff and agents from claims, losses and expenses (including reasonable attorneys' fees) arising from your misuse of the site, your breach of these Terms, or your violation of someone else's rights.

11. Privacy and data retention

The Privacy Policy explains what we collect and who we share it with. In summary, we keep:

• orders, refunds, payouts, tax records and seller statements for 7 years after the tax year (Washington Department of Revenue and IRS record rules), including the email on a guest order;
• acceptance records (version, hash, time, IP address and browser) for the life of the account plus 7 years; when an account is deleted, the acceptance record is retained with the email address; the account link is removed;
• shipping label files for 90 days after delivery, and tracking history for 2 years;
• consignment stock records for 7 years, and security and support-access logs for 3 years;
• short-lived checkout data (shipping quotes and partner-site cart handoffs) for no more than a day after it expires;
• messages until you or the other participant delete them, or the account is deleted.

12. Partner websites

Some partner galleries and makers have their own websites that run on SSC's platform. When you check out from one, your cart is handed to salishseacrafts.com and the purchase is completed there under these Terms, with SSC as the seller. Partner websites use their own analytics, as the Privacy Policy describes.

13. SSC as payment agent; consignment agreements

When a partner gallery holds a maker's work on consignment, SSC collects the buyer's payment and pays the maker's and the gallery's shares as their limited payment agent. The consignment agreement between a maker and a gallery is between them; SSC is not a party to it.

14. Contact

Questions about these Terms: hello@salishseacrafts.com, Salish Sea Crafts, San Juan Islands, Washington.